Make a complaint

Propertymark members must follow our membership rules that set a higher standard than the law demands. If you feel that your agent has failed to meet these standards you can make a complaint following this process.

Latest Tribunal Hearing reports

Disciplinary hearings take place when serious breaches of our Conduct and Membership Rules occur. A three-person tribunal will consider the case and will impose sanctions if the member is found to have breached our rules. The tribunal team's sanctions may be published depending on the severity of the breach.

18 Sep 2015
Assured Advice 3: When does CICAR apply?

In this assured advice Warwickshire County Council Trading Standards Service provides guidance for several questions that relate to Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (CICAR).

10 Mar 2016
Assured Advice 2: New Instructions

Is it possible to offer any guidance on time limits for how long a property may be described as ‘new’ or ‘new instructions’? Is there any guidance as to what ‘new instructions’ means, and would it include ‘revised instructions’?

10 Mar 2016
Assured Advice 1: Attic Descriptions

When is it permissible for an estate agent marketing a property to describe an attic space as an additional bedroom?


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